Return & Exchange Policy
🔄 Return & Exchange Policy
At Mulse Enterprises, every product is designed with creativity and care. But if something isn't quite right, we’re happy to offer a Return or Exchange option — because your satisfaction matters to us.
⏰ Return & Exchange Window
You may request a return or exchange within 2 days (48 hours) of receiving your order.
✅ Eligibility Criteria
To be eligible for a return or exchange:
- The request must be made within 2 days of delivery.
- The item must be unused, undamaged, and returned in its original packaging.
- Proof of purchase is required (order ID or receipt).
- A valid reason must be provided (e.g., wrong item received, item arrived damaged, etc.).
- An unboxing video is mandatory to claim a damaged, defective, or missing product. Without an unboxing video, we will not be able to process a return, replacement, or refund.
❌ Non-Returnable/Exchangeable Items
- Custom or personalized products
- Items damaged after delivery due to mishandling
- Requests made after the 2-day window
- Claims without an unboxing video
🔁 How to Initiate a Return or Exchange
Please contact us via:
📧 Email: Support@mulse.in
📞 Phone: +91 9021285801
Include:
- Your order ID
- An explanation for the return or exchange
- Photos and the mandatory unboxing video (if the product is damaged, defective, or incorrect)
🔄 Exchange Process
If your exchange request is approved: We’ll ship the replacement product within 3–5 business days, depending on availability.
💬 Questions?
If you have any doubts or need help with your return or exchange, feel free to reach out. We’re here to make things right.
